Available
No more missed calls.
Your AI phone reception. Your patient data stays in your practice.
What Paira Calls takes on.
Paira answers around the clock, sorts every request and only calls in your team when it matters.
- Always reachable — even outside office hours
- Concerns categorized automatically
- Structured callback queue in web dashboard
- SMS dispatch for confirmations and links
- Emergency detection with direct escalation
Your data stays in your practice.
Voice processing in the EU with contractually assured Zero Data Retention.
Practice (Mac mini)
- Patient database
- Call logs
- Knowledge base
- PMS bridge (Pro)
EU voice processing
Zero Data Retention
(contractually assured)
- Patient data is stored only on your Mac mini in the practice
- Voice processing in EU with Zero Data Retention (contractual)
- GDPR Art. 28 DPAs documented with all processors
- No training use of your data
- Full data sovereignty, auditable any time
Two plans for every practice size
On-premise hardware. Flat rate. Your data sovereignty.
Lite
Solo practice · 1 doctor
€199/ month
€236.81 incl. VAT
+ €299 one-time setup
+ €1,999 Mac mini one-time
Minimum term 24 months
- 24/7 call answering
- German
- Knowledge answers (hours, address, emergency)
- Structured callback queue in web dashboard
- SMS dispatch included
- 500 call minutes / month (€0.15/min above)
- SLA 99.0% uptime
- Maintenance Mon–Fri 9–18
Pro
Practice 2–3 doctors · recommended
€399/ month
€474.81 incl. VAT
+ €999 one-time setup
+ €1,999 Mac mini one-time
Minimum term 36 months
- Everything in Lite +
- German + English
- + upload your own documents
- Appointment booking in PMS (tomedo, CharlyBy, arzt-direkt)
- Patient identification (phone + DOB)
- Emergency push direct to practice phone
- 1,500 call minutes / month (€0.12/min above)
- SLA 99.5% uptime
- Maintenance Mon–Sat 8–20
Annual contract −10%, multiple locations (3–5) −15%, early adopter −20%, referral bonus €100. All prices net.
Frequently asked questions
Does Paira Calls work with tomedo?
Yes — in the Pro tier. We integrate natively with the tomedo API for patient identification, appointment search, and booking. Lite practices without tomedo get the callback queue.
Do I need a new phone provider?
No — Paira Calls works with your existing SIP trunk (Starface, Easybell, Telekom etc.). Optionally we bundle Easybell for €29/month extra if you don't have one yet.
Where is my patient data stored?
Exclusively on the Mac mini in your practice. Voice processing happens in EU data centers with contractually assured Zero Data Retention — audio streams are never stored or used for training.
What if I exceed the call minutes?
Beyond the included quota we bill per minute — €0.15/min in Lite and €0.12/min in Pro. You see live usage in the dashboard.
Do I own the hardware?
Yes, the Mac mini is yours. With Lite after 24 months, with Pro after 36 months, hardware ownership is fully transferred to you.
Do I get a DPA according to GDPR Art. 28?
Of course — as a standard part of the contract. On request we document the complete processing chain for your data protection officer.
Can I later upgrade to Pro or Paira at the front desk?
Yes. Lite → Pro is a software upgrade, no hardware change needed. Pro → Paira at the front desk requires the hardware bundle (4K display, iPad, redundant server) — we install on-site.
Can I test Paira Calls?
Yes — call our demo number and talk to Paira for 5 minutes. We also show you the web inbox and setup in a 30-minute video call.
More than the phone? Paira at the front desk greets patients on screen, checks them in and files documents in tomedo. From €1,299 a month.
See Paira at the front deskReady for Paira Calls?
Call the demo number or book a free consultation.